Aide et FAQ

We collect the information needed to process orders, manage accounts, and provide customer support. This may include your name, email address, phone number, billing and shipping address, and order history.

Payments are processed securely through Shopify Payments. Power Surge does not store complete credit card numbers on our website.

Providing certain information is necessary to place an order or create an account. For details on how we collect, use, and protect personal information, please review our Privacy Policy.

We use this information to process your order, verify payment, arrange delivery, and send order confirmations, shipping updates, or important information about your purchase.

If you choose to subscribe to our marketing emails, we may also send you updates about products, promotions, and other Power Surge news. You can unsubscribe from marketing emails at any time.

Power Surge does not sell or rent your personal information.

We share only the information needed with trusted service providers to process payments, fulfill and deliver orders, operate our website, and provide customer support. This may include Shopify, payment providers, shipping carriers, and suppliers when needed to complete a special order, warranty request, or product recall.

We may also disclose information when required by law or to protect the safety, rights, or property of our customers, employees, or business.

Power Surge uses Shopify’s secure checkout and Shopify Payments to process online transactions. Payment and personal information are encrypted in transit using SSL/TLS technology, and Shopify’s checkout meets PCI DSS requirements for the secure handling of card payments.

Power Surge does not store your complete credit card number on its website. Your payment is processed through Shopify’s secure payment platform.

When you are checking out, confirm that your browser shows a secure connection—typically indicated by https:// and a lock icon in the address bar.

Sign in to your Power Surge account to update your saved addresses and account details. For changes to a business account, billing contact, or account access, please contact us and we will be happy to assist.

Select Sign in and enter the email address associated with your account. We’ll send a secure one-time code to that email so you can access your account—no password reset required.

If you no longer have access to that email address, please contact us for assistance.

We work hard to offer fair, competitive pricing across our range of office supplies, technology, furniture, and consumer electronics. While prices vary by product, shopping with Power Surge means local support, knowledgeable staff, convenient access to a broad selection, and delivery throughout the Northwest Territories.

We focus on providing strong overall value—not simply the lowest price on every item.

We want you to be confident in your purchase. Unopened office-supply products identified on our website as “In-Store” item may be returned within 7 days of purchase with the original receipt.

Some products are final sale and cannot be returned, including office furniture and chairs, privacy filters, consumer electronics, headphones, speakers, gaming products, cell phone accessories, computers, monitors, printers, ink, toner, and other I.T.-related products. Warranty support for these items is provided directly by the manufacturer from the date of purchase.

To help ensure a smooth return, all requests must be approved before being processed. Please call us at 867-874-4385 or toll-free at 1-866-523-5437 to discuss your return.

Additional conditions may apply.

Online and in-store return requests follow the same process. Please call us at 867-874-4385 or toll-free at 1-866-523-5437 before returning an item, and we will help you review your options.

Our website includes a broad selection of office supplies, technology, furniture, and consumer electronics, but not every available product is listed online or stocked in-store.

If you cannot find what you need, contact us by phone or online. We can check availability with our suppliers and let you know whether the item can be ordered for you.

After placing an order, you will receive an order confirmation by email. You can also sign in to your Power Surge account at any time to view your order history and current order status.

When your order has been processed and shipped, we will send a shipping confirmation email. Where tracking is available, it will be included in that email.

If you have questions about an order, please contact us and include your order number.

If your order arrives damaged, incomplete, or is not what you expected, please contact us as soon as possible. Call us at 867-874-4385 or toll-free at 1-866-523-5437, and have your order number available so we can review the issue and assist you.