Refund policy
Last updated: September 17, 2026
We want you to be satisfied with your purchase. Please review this policy before submitting a return request.
Eligible returns
Unopened office-supply products identified on our website as “In-Store" item may be eligible for return within 7 days of purchase.
To be considered for return, products must be:
- Unopened and in original, saleable condition
- Accompanied by the original receipt or order number
- Approved by Power Surge before being returned
Final-sale products
The following products are final sale and cannot be returned or exchanged:
- Office furniture and chairs
- Privacy filters
- Consumer electronics
- Headphones and speakers
- Gaming products
- Cell phone accessories
- Computers and monitors
- Printers, ink, and toner
- Software and other I.T.-related products
This list is not exhaustive. Products that are special order, opened, used, damaged after delivery, or otherwise not in resaleable condition may also be non-returnable.
How to request a return or exchange
All return and exchange requests must be approved before an item is returned. Please contact us with your receipt or order number before bringing an item back or shipping it to us.
Phone: 867-874-4385
Toll-free: 1-866-523-5437
If your return is approved, we will explain the available return options and any applicable shipping arrangements before you send the item.
Refunds and exchanges
Once an approved return has been received and inspected, an eligible refund will be issued to the original method of payment unless otherwise agreed. Exchanges are subject to product availability.
Damaged, incorrect, or incomplete orders
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible. Have your order number available so we can review the issue and assist you.
Manufacturer warranties
Warranty support for final-sale products is provided directly by the manufacturer from the date of purchase. We can assist with product and purchase information where available, but warranty eligibility and coverage are determined by the manufacturer.
This policy does not limit any rights you may have under applicable consumer-protection law.